RETURNS & EXCHANGES
What is your return policy?
- Merchandise must be returned unworn and with tags attached within 14 days from the date you received it.
- Personalized/monogrammed/sale items are not eligible for return.
- If there are missing tags, your return may not be approved and the item will be sent back to you.
How do I start a return?
When can I expect my refund?
Refunds will be processed once your return has been received at our shipping facility. It can take up to two weeks for your return to be processed. Once the return is processed, you will receive a confirmation email that you have been refunded. Depending upon your payment method it may take a few business days for your credit to appear on your billing statement. Please contact the payment provider with any additional questions.
Do you refund shipping charges?
We do not refund any initial shipping charges if you have paid for Next Day or International Shipping.
How do I exchange a purchase?
Please email us at firstname.lastname@example.org to begin an exchange with your order number.
SHIPPING & DELIVERIES
How much is shipping?
For US orders, we offer complimentary ground shipping on all orders over $100. We also offer expedited shipping options for a fee upon checkout. International Shipping is calculated at checkout.
When will my order arrive?
Orders typically ship within 1-2 business days. Once your order ships you can expect the below estimated delivery windows.
US: Ground/Economy - 7-10 business days
US: Next Day - Order will arrive the following business day if your order is placed Monday - Thursday before 2PM EST. If your order is placed outside of this window, it will ship the next business day and arrive the following day.
International - 7 - 15 business days. Please note we have currently paused International Shipping.
Do you ship internationally? If so, how will orders be shipped? How much does it cost?
My tracking says delivered but my item is not here. What do I do?
Occasionally the delivery driver will mark the package as delivered before actually releasing the package. In this scenario, we ask that you wait 24-48 hours to see if the package ends up getting delivered. We also ask that you check with your neighbors and/or outside of your house or apartment building. If you are still unable to locate the package, please contact our support team so that we can assist you.
Help! I placed an order and need to cancel or modify it. How do I do this?
Due to our automated order fulfillment process, we are unable to edit or cancel orders once they have been placed.
I want to send a gift. How can I do this?
Prices are never printed on shipping invoices. We offer the option to add a complimentary gift note at checkout. We do not offer gift-wrapping for online orders at this time.
ABOUT FILORO CASHMERE
What makes FILORO Cashmere different?
FILORO launched in August of 2018. However, we have been in the cashmere business for 20+ years. We are completely vertically integrated, meaning we control every step of the process from raw materials to finished product and own our factories. This allows us to provide extremely high quality products directly to you at lower prices. We continue to also manufacture cashmere knitwear for other brands & department stores.
How do your items fit?
Our general size chart is available here. However, each style fits differently per the design so we recommend reading the product description for more info.
How do I clean my cashmere?
Most styles can be sent to a reputable Dry Cleaner or you can hand wash. For the 411 on how to care for your cashmere, find more info here.