Returns & Exchanges
RETURNS & EXCHANGES
FILORO gladly accepts returns of unworn, unwashed, undamaged merchandise for full refund within 30 days from the time of delivery.
- Merchandise must be returned within 30 days.
- Merchandise must not be worn, damaged, or washed.
- Merchandise must have all original tags attached.
- Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged.
- Original shipping charges are not refundable.
Please email us at support@filoro.com to coordinate a return or exchange with your order number.
Domestic returns will be subject to a $6 return shipping fee, which will be deducted from your refund. If you wish to exchange the item, the return shipping fee will be waived.
WHAT IS YOUR GIFT RETURN/EXCHANGE POLICY?
If you are returning a gift, we are more than happy to offer store credit for the return. Please contact support@filoro.com to start the process.
WHEN WILL I RECEIVE MY REFUND?
Returns take us 5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email.
CAN I EXCHANGE AN ITEM?
Yes. Please email us at support@filoro.com to coordinate an exchange
IS THERE A RETURN FEE?
Yes, all returns postmarked within 30 days of order delivery are subject to a $6 fee.
CAN I RETURN A FINAL SALE ITEM?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please email our support team before placing your order.