ORDER CONFIRMATION

Once your order is placed it order cannot be cancelled or modified.

ORDER PROCESSING TIMELINE

Orders are generally processed within 1-2 business days of your order.

PLEASE NOTE: During sale periods or holidays, this may be delayed slightly. We appreciate your patience and understanding.

SHIPPING INFORMATION

SHIPPING RATES

  • United States:
    • We offer complimentary ground shipping on all continental US orders. Orders generally ship within 3 – 5 business days.
    • If you need your order sooner, we also offer expedited shipping methods at check-out for a fee. Your order must be placed before 2pm EST Monday – Thursday to receive next day delivery. If you place your order after 2pm EST, it will ship out the next business day.
  • International:
    • We offer International shipping to select locations
    • Rates may vary based on location and are shown at checkout. 
DELIVERY TIMELINE
  • US Orders:
    • Ground shipping takes about 7-10 business days to arrive
    • UPS 3 Day arrives in 3 business days from the time it ships
      • Order must be placed before 2pm EST for it to ship that day
    • FedEx Next Day arrives the next business day
      • Order must be placed before 2pm EST for it to ship that day
  • International Orders:
    • Estimated delivery time is 7 – 14 business days 

TRACKING YOUR ORDER

  • All orders placed will receive a confirmation email, followed by a shipment confirmation email which includes a link to track your package. Kindly note, this may take up to 24 hours to update which is normal.

SHIPPING LIABILITIES

Invalid Shipping Address: We are unable to ship to P.O./APO/FPO boxes.

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with FILORO Inc. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when FILORO Inc. delivers these items to the carrier.