- We offer complimentary ground shipping & returns on all FILORO orders.
- Orders will be processed within 2-3 business days. If your order is placed over the weekend or on a holiday it will not be processed until the next business day. You will receive a notification email when your order has been shipped with tracking information.
- Free ground shipping will arrive to you within 5-7 business days of ordering. If you need your order sooner, we offer a next-day shipping option for orders placed before 2PM EST Monday - Thursday at check out for $30.
- Currently we do not ship to international locations (we hope to in the future, stay tuned!)
If you are not entirely satisfied with your purchase, we are here to help.
- Merchandise must be returned unworn and with tags attached within 14 days from the date you received it.
- Packing slip with your reason for return must be included in return package in order for the return to be processed.
- Send in your item(s) using the prepaid return label included in your shipment. Your return will be processed within 7-10 business days.
- Personalized/monogrammed items are not eligible for return.
- If there are missing tags, your return may not be approved and the item will be sent back to you.
REFUNDS & EXCHANGES
- Once we receive your returned merchandise, we will review it and notify you that we have received your returned item via email.
- If your return is unworn with tags attached, we will initiate a refund to your credit card.
- You will receive your refund credit within 7-10 business days, depending on your card issuer's policies.
- Please note, FILORO orders cannot be exchanged, but you may return an order to receive a refund and place a new order.