SHIPPING & RETURNS

SHIPPING
 
  • We offer complimentary ground shipping & returns on all FILORO orders.
  • Orders will be processed within 2-3 business days. If your order is placed over the weekend or on a holiday it will not be processed until the next business day. You will receive a notification email when your order has been shipped with tracking information.
  • Free ground shipping will arrive to you within 5-7 business days of ordering. If you need your order sooner, we offer a next-day shipping option for orders placed before 2PM EST Monday - Thursday at check out for $30.
  • Currently we do not ship to international locations (we hope to in the future, stay tuned!)
RETURNS
 

If you are not entirely satisfied with your purchase, we are here to help.

  • Merchandise must be returned unworn and with tags attached within 14 days from the date you received it. 
  • Packing slip with your reason for return must be included in return package in order for the return to be processed.
  • Send in your item(s) using the prepaid return label included in your shipment. Your return will be processed within 7-10 business days.
  • Personalized/monogrammed items are not eligible for return.
  • If there are missing tags, your return may not be approved and the item will be sent back to you.
REFUNDS & EXCHANGES
 
  • Once we receive your returned merchandise, we will review it and notify you that we have received your returned item via email.
  • If your return is unworn with tags attached, we will initiate a refund to your credit card.
  • You will receive your refund credit within 7-10 business days, depending on your card issuer's policies.
  • Please note, FILORO orders cannot be exchanged, but you may return an order to receive a refund and place a new order.