Returns & Exchanges

Our Returns Policy

We gladly accept returns within 14 days of purchase.  Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Sale or personalized items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact support@filoro.com and we’ll be happy to help you.

Please note, during the holiday season we extend our return/exchange window for purchases made from November 15 - December 30 until January 15th.

Fees

Exchanges and returns for U.S. orders are free. For any International orders, the customer is responsible for the cost of shipping the return back to us. For any orders outside of the United States, please contact support@filoro.com.

How do I start a return or exchange?

To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.

Where can I find my shipping label?

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

Help! I received the wrong product!

We're so sorry! Unfortunately this can occasionally happen. After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your correct item will ship to you right away.

How long until my exchange ships?

We ship exchanges immediately - even before we receive your original order.

What is "Instant Credit" & how do I use it?

After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.

How do I return or exchange a gift?

Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.